Lowball offers, customers with payment issues, your closet feeling like a ghost town, these are all common issues that sellers face but there are some tricks you can use to help combat them on the Poshmark App.
Read on to learn how to find the silver lining in these situations and turn a frustrating selling moment in to a sale.
Your beautiful Reformation dress that you spent so much time prepping and photographing is listed for a fair asking price of $85. Then someone slides in to your offers with a measly $15 offer for it. Cue all the eye roll emojis. It might feel frustrating initially but you shouldn’t feel that way, hear me out –
When someone is making an offer to you, they are opening their wallet. Your item is at least valuable enough to them that they are willing to spend their hard earned money on it, and even pay the $6.79 on shipping! The way I see it is this: an offer, low or not, is starting the conversation. They’re putting the ball in your court and you have two ways that you can respond. You can decline, which ends the conversation. You’re basically saying that there’s nothing more to talk about, I’m not selling this to you at that price. You’re also shutting out the possibility that that buyer might have been open to paying more than what they initially offered. Sending an offer is a strategy, people are trying to get a deal. That doesn’t necessarily mean that they are only willing to pay that first amount that they send through.
Don’t end the conversation. Rather, shoot back a counter offer that’s closer to what you’re looking to make. If you don’t ask, the answer will always be no. But if you try, if you send that counter offer, you just might make the sale at an amount you’re satisfied with.
Try to look at offers like a conversation, don’t end the discussion before it even starts.
That’s a good segue in to our next topic – Ghosted Offers. So you countered and then they disappeared. When this happens to me sometimes I think to myself, why didn’t I just accept! Or, maybe I should have come down a little bit more. If that’s you then this tip might help you in these situations. When this happens to me, I will bundle the item for the buyer and will send them a quick message to get them re-engaged. I will say something like this:
“Hi! I just sent over a counter on this item, this is such a great piece I would love for it to find a new home. If this isn’t the price range you’re looking for, feel free to shoot me a counter offer and we can go from there. Thanks again for checking out my closet!”
This helps to bring the buyer back in to the negotiations and often times helps me to close the deal.
Okay so you finally made the sale BUT the customer has a payment issue. Talk about a major high then a low, you were so amped about the sale just to have it fall through. Well, it doesn’t have to end that way. Whenever I have a buyer that has a payment issue, I will give them about 5-10 minutes to see if they correct it and reprocess their order. If they don’t I will put the item in to a bundle for them, drop the price a few bucks, offer the lowest shipping discount and then send them this in a message:
“Hi! I saw you were interested in this item but there was an issue with it processing. I went ahead and dropped the price a bit and included a shipping discount if you’d like to make the purchase. Thanks for checking out my closet!”
I do this for two reasons. The first being that sometimes people are shopping on Poshmark and are using their credits. Sometimes they forget to account for shipping and when they try to complete the sale they realize that they don’t have enough in their available credit balance. There have been several times that the buyer immediately accepts and purchases the item after I drop the price down just slightly.
The second reason is that sometimes people may get discouraged or not want to continue after having an issue with the payment, they just don’t want to deal with it anymore. If you make the process easier for them and then also add in discount, it will re-engage them with the item and often times will get them to complete the payment.
A Closet as Dry as the Sahara Desert
You’re listing and sharing but no one is showing the love back! When I’m trying to get a boost of activity to my page, I like to cultivate engagement just before bed. I will first share my whole closet and get it in the order that I’m happy with. Then I will go through and follow as many other Poshers as I can for about 5-10 minutes. I will also look for Poshers with many listings and that are active and will share a handful of their items. I do that for about 5-10 minutes also. Then I go back through my closet and send offers to likers on many of my listings.
This helps me to drum up more activity to my page because people are going to see my notifications first thing when they wake up in the morning. If the notifications are coming through in the middle of the day while people are working or going about their business, I’ve noticed that I don’t always get a great response. When I send offers, follow and share before bed I almost always wake up to a bunch of notifications and activity.
I hope you found these tips helpful! Drop a comment below and let me know if you have tried them and how they worked out for you!